Support
Support is handled only through GitHub bug reports.
Report a bug on GitHub
Check the existing issues first. If your bug hasn't been reported, open a new issue in the Jotley repository.
Include the following so we can reproduce the problem:
- Your device model, operating system version and Jotley version.
- The steps to reproduce the bug.
- What you expected to happen and what actually happened.
- Screenshots or error messages, if helpful.
Please keep private notes, recordings and other sensitive information out of your report.
Frequently asked questions
Is Jotley free?
Yes. Jotley is completely free and open source. We’re not selling anything. No subscriptions, no in-app purchases, no paid upgrades. All features are included. No strings attached.
Do I need to log in?
No. Open Jotley and start capturing notes. No Jotley account or login is required.
Does Jotley work offline?
Yes. Jotley works entirely offline. Recording, transcription, summaries and chat with your notes run on your device without an internet connection. Your voice notes never leave your device for transcription or AI processing. Optional iCloud sync uses a connection when you choose to enable it.
Which devices support Jotley?
Apple Intelligence is required and must be enabled. Supported hardware: iPhone: iPhone 15 Pro or iPhone 15 Pro Max; iPhone 16 models and later; iPhone Air. iPad: iPad models with M1 or later; iPad mini with A17 Pro. Mac: Mac models with M1 or later; MacBook Neo with A18 Pro. Devices without Apple Intelligence hardware are not supported. Availability also depends on software version, language and region. The Mac app download is coming soon.
Where are my notes stored?
Your recordings, transcripts and notes stay on your device. You can optionally enable iCloud sync across your Apple devices. Jotley does not upload your content to its servers.
Read our Terms of Service and Privacy Policy.